CRM CALL CENTER AGENT

CRM CALL CENTER AGENT
JAIDAH GROUP

• Carry out PDSS Satisfaction Surveys to new customers, and consolidate the results in a monthly report.
• Follow up closely with Customer Profiling data obtained from Sales Dept as well as through PDSS Surveys and ensuring that all data are updated in the GM Control Centre.
• Handle Sheikhs and VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests.
• Assisting in calling Hot Leads and following up with them based on their interest level and needs, and finding opportunities to cross-sell or up-sell based on information available, and forwarding them to the relevant Sales Consultants to close the deal.
• Capture referrals during interactions with customers wherever appropriate, and record them as Hot Leads.
• Communicate courteously with customers by telephone, email (or face-to-face) if required.
• Assist in the administration of customer lifecycle communication activities.
• Assist in database cleansing tasks.
• Work as a team to raise the level of customer satisfaction for the organization.
المهارات

• Excellent customer interaction skills, including written and oral communication skills in English, and preferably Arabic
• Strong Interpersonal skills
• Self motivated, focused and a passionate team player
• Strong communication and listening skills; a pleasant and professional phone manner
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Good problem solving skills in developing alternative solutions
• Excellent computer skills in Microsoft Word, Excel, Powerpoint and Internet Usage
• Accurate in typing and data-entry
• Commitment to improving customer service skills on an ongoing basis
وصف الشركة

With a legacy of 100 years of activity and established in the 1950’s, the Jaidah Group is today one of the leading private companies in Qatar. We are an integrated commercial and service organisation, positioning ourself as a leader when it comes to customer service, quality and dedication. Our six business areas are; Automotive, Heavy Equipment, Industrial Supplies, Oil & Gas, Technology and Furniture.

The Group is structured to give each business area the capability to develop and evolve independently in order to keep pace with the fast evolution of the Qatar market. The success of the Jaidah Group is based on our ability to change but also maintain our deep rooted values of integrity, service, quality and functional autonomy. We believe in decentralisation under responsibility, which provides the employees with the ability to adapt to the ever changing business environment with clarity and a well defined culture.
تفاصيل الوظيفة

* مجال الشركة: خدمة العملاء
* الدور الوظيفي/قسم: خدمة العملاء
* مكان الوظيفة: الدوحة, قطر
* تاريخ الالتحاق بالعمل: 2009-11-30
* نظام العمل: دوام كامل
* مجال العمل: موظف
* الراتب الشهري: غير محدد
* يتطلب إدارة موظفين آخرين: غير محدد
* عدد الوظائف الشاغرة: 1


المرشح المفضل

* الكادر الوظيفي: متوسط الخبرة
* عدد سنوات الخبرة: غير محدد
* مكان الإقامة: غير محدد
* الجنس: غير محدد
* الجنسية: غير محدد
* الدرجة العلمية: غير محدد

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